DELIVERY: All our wines are stored in our importers bonded warehouse, which have the optimum environment for fine wine storage, by carefully regulating temperature, humidity and other microclimatic factors.
As such, please allow between 7 and 10 days for your delivery to arrive.
STANDARD DELIVERY: Delivery is free for all wine orders of £200 and over on mainland UK. Single wine orders under £200 are charged at £12.50.
For deliveries to multiple locations, please contact email@example.com for more information.
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure speedy delivery, an adult must be present to sign for the parcel.
While we endeavour to achieve specified delivery dates given to us, we cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. Where an order is time-critical, we ask that you ensure you place your order in good time to avoid disappointment.
PUNCTUALITY OF SERVICE: Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate.
DAMAGED PARCELS: We take great care in packing your order to ensure that it arrives in perfect condition. Regrettably, there are times when parcels incur damage during their journey. If a parcel shows signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.
DELIVERY ADDRESSES: We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.
We can also deliver your order to your permanent place of employment if there is someone who is able to receive and sign for the delivery on your behalf.
INTERNATIONAL DELIVERIES: We do not ship to any address outside the United Kingdom mainland.